Helping understand the needs of businesses that are partners and key customers of some of the world’s biggest corporations

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Customer Intelligence & Needs Assessment

U

nderstanding your customers, and especially large key accounts, is a critical ingredient of any successful B2B business operation. IBI specializes in speaking with companies that are partners and key customers to some of the world’s biggest corporations.
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We offer a full gamut of end-user assessment services ranging from customer satisfaction studies to purchase behavior and needs assessment, as well as lead generation for new customer acquisition.
 
For clients wishing to understand their customers in more detail and also looking to acquire new customer accounts, our account profiling and evaluation service is highly popular as it delves into not just facts but also helps pinpoint qualitative levers that would help companies serve such customers better.

  • Key accounts profiling & evaluation
  • Customer satisfaction studies
  • End-user behavior & needs assessment 
  • Lead generation & profiling of potential customers
  • Strategic Market Intelligence (SMI) Services
  • Market Assessment & Monitoring
  • Competitive Intelligence & Benchmarking
  • Partner Search & Value Chain Consulting
  • Customer Intelligence & Needs Assessment
  • SMI Process Improvement & Turnkey Solutions
  • SMI Training & Workshops
  • Asia Market Development Services
  • Innovation & New Tech Market Development
Are yoU ready?

Let's Work Together

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Locations & Contacts
inquiries@ibiconnect.com
Singapore
16 Raffles Quay, #32-03 Hong Leong Building, Singapore 048581
+65 9816 0135
Hong Kong
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11/F, Capital Centre,
151 Gloucester Road, Wanchai, Hong Kong
+852 2801 9634
Korea
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B-101, 49-13, Wausan-ro 13-gil,
Mapo-gu, Seoul 04049
+82 2 734 1796
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Customer Intelligence
WHO WE ARE
Practice Areas
IBI’s COVERAGE
ASIA ADVISORY AFFILIATE
INQUIRIES & CONTACT
Strategic Market Intelligence (SMI)™ ServicesMarket Assessment & MonitoringCompetitive Intelligence & BenchmarkingPartner Search & Value Chain ConsultingCustomer Intelligence & Needs AssessmentSMI Process Improvement & Turnkey SolutionsSMI Training & WorkshopsAsia Market Development ServicesInnovation & New Tech Market Development
WHO WE ARE
Practice Areas
IBI’s COVERAGE
ASIA ADVISORY AFFILIATE
INQUIRIES & CONTACT